Question 1

Where is Hair By Polina located?

Accepted Answer

Hair By Polina is a private home studio in Findon, in Adelaide's western suburbs. It's a calm, one-on-one space — you'll always be looked after by Polina herself, never a junior. The exact address is shared with you in your booking confirmation.

Question 2

How do I book an appointment?

Accepted Answer

You can book online any time through the booking button on this site, call (08) 7008 7733, or send an enquiry through the contact form. If you're a new colour client, sending a few photos first helps Polina recommend the right service before you book.

Question 3

How do I know which service to book?

Accepted Answer

If you're unsure, send through a current photo of your hair plus an inspiration photo via the enquiry form, and Polina will recommend the best service for your hair goals before you book.

Question 4

Do you offer consultations?

Accepted Answer

Yes — a complimentary 15-minute consultation is included before any major colour change or correction, so you know exactly what's involved and what it will cost before you commit.

Question 5

Are your prices fixed?

Accepted Answer

Prices are starting-from amounts. Final pricing depends on hair length, thickness, colour history, the result you're after and the product required. You'll always receive a confirmed quote before any service begins.

Question 6

Why are colour services priced “from”?

Accepted Answer

Colour services vary based on how much product, foils and time your hair needs. “From” pricing keeps things transparent — your final quote is confirmed at consultation, with no surprises.

Question 7

How often should I refresh my blonde?

Accepted Answer

Most blondes benefit from a toner refresh every 6–8 weeks, with a full blonde appointment every 12–16 weeks depending on your hair, your base and your lifestyle. A lived-in blonde is designed to stretch that out beautifully.

Question 8

Do I need a toner?

Accepted Answer

Most blondes do — a toner keeps your colour soft, glossy and away from brassy or yellow tones. Polina will recommend the right toner for your shade at consultation.

Question 9

What should I send before my first colour appointment?

Accepted Answer

A current photo of your hair in natural light, an inspiration photo of the look you love, and a brief colour history (any previous colour, box dye, henna or chemical services). This helps Polina plan the safest path to your goal.

Question 10

Do you offer colour corrections?

Accepted Answer

Yes — by consultation only. Major colour changes and corrections may require a patch test 48 hours prior and are quoted after consultation, because every correction is different.

Question 11

What's your cancellation policy?

Accepted Answer

48 hours' notice is required to cancel or reschedule. Cancellations within 48 hours may forfeit the deposit, as a home studio relies on every booked appointment.

Question 12

Do you do bridal and event hair?

Accepted Answer

Yes — Polina creates bridal and special-occasion hair in studio or on location across Adelaide. Bridal is quoted individually based on your party size, location and styling needs, so get in touch with your date and details for a personalised quote.

Frequently asked questions

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